Why can’t I download the selected sections in the download tab?

Only students and members of the participating universities can download data. For security reasons, guests or temporary university members may not obtain data on their own. Details can be found in the attribute ‘edupersonaffiliation’ of the switchAAI account. Persons with the value ‘affiliate’ may not download data.
For more information visit https://www.switch.ch/aai/support/documents/attributes/edupersonaffiliation/

Why can’t I select a larger data section?

The limitation is necessary on account of restrictions in the infrastructure used. GeoVITe is constantly working to enlarge this extent by means of improvements to the infrastructure.

Please note:
The maximum selectable extent (max area) is dependent on any active layers/datasets. If, therefore, a max area of 25km² can be downloaded at a time in respect of any of the layers (e.g. SWISSIMAGE 25cm), this is also applied to any other active layers. To determine the maximum possible extent for the individual layers, it is best to remove any other layers from the list. You can then see, under extent, the max areas for this particular layer.

Hint:
To enlarge the download extent, use the expanded clip tool when adding your data to the download layer.

Why am I not shown data for the whole of Switzerland when I select a single year?

The publication years refer to the tracking by the data owners and are shown accordingly in the download service. Since the data owners do not track the entire datasets annually (e.g. SWISSIMAGE, Swiss Map Raster), only the data is shown which is tracked for the corresponding year.

What services does Support provide?

The scope of support begins when the platform is used and ends with the sourcing/download of data. Thus queries on research, data analysis or application issues cannot be dealt with. Such queries should be directed to the responsible persons at your own department/institution.

What type of support does GeoVITe provide?

Various tools are available to users in addition to advice via contact form/email under data access.

When can Support be contacted?

The office is occupied during service times (Monday to Friday, 10:00 to 16:00), with a commitment to react to support queries within one working day.

How do I find out the status of the services?

Information on malfunctions and maintenance work is published under server status. Notes on planned maintenance windows are also announced in good time on the homepage.